Last Updated: November 13, 2025

Hixa Heating ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our heating services or visit our website.

1. Information We Collect

Personal Information

When you contact us for a quote or service, we may collect:

Name and contact information (email address, phone number)
Property address and postcode
Information about your heating system and property
Payment information (processed securely by our payment provider)

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our website
Referring website or search terms used

2. How We Use Your Information

We use the information we collect to:

Provide boiler installation, servicing, and repair services
Prepare and send quotes and invoices
Communicate with you about your service requests
Schedule appointments and site surveys
Send service reminders (e.g., annual boiler service due)
Comply with legal obligations (e.g., Gas Safe regulations, Building Regulations)
Improve our website and services

We will never sell or rent your personal information to third parties.

3. Legal Basis for Processing

We process your personal information under the following legal bases:

Contract Performance: To fulfill our service obligations to you
Legal Obligation: To comply with Gas Safe regulations and other legal requirements
Legitimate Interest: To operate our business efficiently and communicate with customers
Consent: Where you have given us permission to contact you for marketing purposes

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

Boiler manufacturers (Worcester Bosch, Vaillant, etc.) for warranty registration
Gas Safe Register for compliance purposes
Payment processors to handle transactions securely
Building Control for regulatory compliance

Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or to protect the rights, property, or safety of Hixa Heating, our customers, or others.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide ongoing services and support
Maintain warranty and service records
Comply with legal and regulatory requirements

Typically, we retain customer records for:

Service Records: Up to 7 years after last service (for warranty and safety purposes)
Financial Records: Up to 7 years (for tax and accounting purposes)
Marketing Consent: Until you withdraw consent or we determine it's no longer valid

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (subject to legal obligations)
Right to Restrict Processing: Request limitation on how we use your information
Right to Data Portability: Request transfer of your information to another service provider
Right to Object: Object to processing of your information for marketing purposes
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies and Analytics

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They include:

Cookie Consent: Remembers your cookie preferences so we don't ask you repeatedly

Analytics Cookies (Optional - Requires Consent)

With your consent, we use Google Analytics to understand how visitors interact with our website. This helps us improve our content and services. Google Analytics collects information such as:

Pages you visit on our website
Time spent on each page
How you arrived at our site (e.g., search engine, direct link)
Your approximate location (city/region level only)
Device type and browser information
Anonymized IP address (we have IP anonymization enabled for GDPR compliance)

Important: Google Analytics cookies are only loaded after you explicitly accept cookies through our consent banner. We do not track your activity unless you provide consent.

Managing Your Cookie Preferences

When you first visit our website, you'll see a cookie consent banner asking for your permission to use analytics cookies. You can:

Accept: Allow Google Analytics to help us improve the website
Decline: Use the website without analytics tracking

To change your cookie preferences after making a choice, you can clear your browser's local storage for this website, which will reset your consent and show the banner again on your next visit.

Google Analytics Privacy

Google Analytics processes data on behalf of Hixa Heating. We have configured Google Analytics with:

IP anonymization enabled (your IP address is anonymized)
Data sharing with Google disabled
Advertising features disabled (no remarketing or personalized ads)

For more information about how Google processes data, visit Google's Privacy Policy.

Browser Cookie Controls

You can also control cookies through your browser settings:

Block all cookies (may affect website functionality)
Delete existing cookies
Set preferences for specific websites

For instructions on managing cookies in your browser, visit your browser's help section.

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure storage of physical and electronic records
Encrypted data transmission (SSL/TLS)
Access controls limiting who can view your information
Regular security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites (e.g., manufacturer websites, review platforms). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:

Hixa Heating
Gravesend, Kent
Phone: 01474 554887
Email: info@hixaheating.com

13. Complaints

If you're not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

Return to Homepage